Case Study: STARK achieves 10x faster customer onboarding and thousands of hours saved with Oneflow Webforms as a Service

Building a landmark case for Webforms as a Service

STARK, a leading Northern European supplier to builders and contractors, faced a paper-heavy, slow customer onboarding process that required in-store visits and days—or even up to two weeks—to create accounts. Customer Relations Manager Heli Laakso partnered with Oneflow to modernize sign-ups using Oneflow’s Webforms as a Service to replace manual paperwork with an online workflow.

Oneflow delivered hosted webforms that populate Oneflow contracts, support Nordic BankID or email signing, and integrate with STARK’s ERP. The new solution cut onboarding to one day, made sign-ups up to 10x faster, saved thousands of hours of manual work, and helped STARK register thousands of new customer accounts per year—about 6x more customers annually—freeing staff to focus on core business.

STARK

Heli Laakso

Customer Relations Manager