Case Study: a large healthcare system in Indiana achieves faster referral processing and lower labor costs with Onebridge intelligent automation

Large Healthcare System in Indiana cuts referral processing time by 85% with Onebridge

A large healthcare system in Indiana sought to enhance patient experience, outcomes, and employee satisfaction but was hindered by disparate systems and manual processes. They partnered with Onebridge to establish Centers of Excellence (CoEs) capable of implementing AI/ML and intelligent automation solutions to address these challenges.

Onebridge helped the client establish an IA CoE, providing services like resource development, governance implementation, and solution development. They built automations for processes including referral intake, vendor contract updates, and new hire certification verification. The results included a 70% reduction in manual administrative effort, an 85% reduction in referral processing time, and increased compliance assurance and job satisfaction.