Case Study: NSW Food Authority achieves a 40% increase in completed inspections and audits with OneBlink

NSW Food Authority - Customer Case Study

NSW Food Authority, responsible for more than 50,000 inspections/audits and about 12,000 customer enquiries a year across 140+ field officers, was struggling with paper‑based processes that forced officers to spend significant time back in the office re‑entering data. OneBlink was engaged to deliver a digital solution, using the OneBlink platform and a custom ByteMobile mobile application, to modernise inspections and improve customer service.

OneBlink implemented a custom mobile app integrated with existing systems that consolidated multiple paper forms into a single offline-capable inspection and audit workflow with photo attachment and automatic sync. The OneBlink solution shortened processing times, let officers spend more time in the field and boosted professionalism, delivering a measured 40% increase in the number of inspections and audits completed; the platform also enabled rapid rollout of new forms and future expansion.

NSW Food Authority

Debbie Brookfield

Manager Business Systems Emergency Operations, Intelligence and Programs