Case Study: Wyong Shire Council achieves real-time mobile field reporting and community engagement with OneBlink

How Wyong Shire Council mobilised and optimised their workforce

Wyong Shire Council faced a shift in how residents and staff access services as rapid population and mobility changes made mobile channels the norm. The Council needed a cost-effective mobile platform to let remote field staff (lifeguards, road crews, maintenance teams) submit reports from the field while integrating securely with back-end systems like Microsoft SharePoint, SQL Server and HP TRIM, and to support offline use in low‑coverage areas. OneBlink was engaged, proposing its blinkAnswers and blinkForms mobile services.

OneBlink delivered a hosted blinkAnswers/blinkForms solution that runs on common devices, integrates with Council databases and records management, time‑stamps submissions and caches data offline. In a three‑month lifeguard trial (July–September) photos and incident reports were submitted and uploaded within moments into SharePoint and TRIM, giving managers near‑real‑time visibility; staff embraced the system and data loss in poor reception was avoided. As a result, Wyong Shire Council is expanding use across operations, using blinkAnswers for public updates and anticipating significant savings by keeping staff working in the field.

Wyong Shire Council

Dennis Lenton

Business Improvement Officer, Database Administration