Case Study: NSW Fair Trading achieves streamlined, accurate retirement village compliance reporting with OneBlink

NSW Fair Trading - Customer Case Study

NSW Fair Trading, now responsible for collecting and publishing comprehensive information on all Retirement Villages in NSW following amended legislation, needed to gather an expanded set of sensitive demographic, financial and operational data from operators who were unfamiliar with providing such detailed compliance information. OneBlink provided an intuitive online reporting application to simplify secure submissions, reassure operators about privacy and guide them through the new requirements with a clear, step‑by‑step experience.

OneBlink implemented a low‑code reporting solution featuring configurable conditional logic, mandatory fields, regular‑expression checks, server‑side validation, authentication, draft saving, PDF receipts and API/database integration for straight‑through processing. The OneBlink platform increased first‑time data accuracy, reduced follow‑up and resubmissions, saved time, lowered error rates and enabled NSW Fair Trading to more promptly identify issues and deliver better information to residents and their families.

NSW Fair Trading