Case Study: De Leyhoeve achieves continuous care quality improvement with One2Ten

Care is service. De Leyhoeve constantly improves the quality of Aged Care

De Leyhoeve, a 400-resident aged care community focused on “Radical Care Renewal,” wanted a more innovative quality measurement approach that could integrate with its existing systems. Using One2Ten’s feedback solution, the organization aimed to continually measure quality, respond quickly to issues, and support its goal of becoming a self-learning organization.

With One2Ten, De Leyhoeve connected feedback from residents, visitors, employees, and informal caregivers to dashboards, care systems, and MIC reports, enabling daily monitoring and immediate action. The result was faster interventions, stronger links between staff and resident satisfaction, and a reduction in MIC reports, showing measurable improvement in care quality.

De Leyhoeve

Laurens

De Leyhoeve