Case Study: Eurostar redefines the passenger experience with The One Off

Eurostar launches a new ticket office in 2 phases with The One Off

Eurostar engaged The One Off to redefine the passenger experience at its relocated St. Pancras ticket office. The challenge was to create a memorable and impactful environment that emphasized seamless travel and built excitement for departures, while also accommodating new areas for a Business Premier office and self-service machines.

The One Off designed a bright, elegant space with a bold 'Welcome to Paris' concept and a state-of-the-art digital infrastructure, including a prominent 12-screen horizon line. The solution created a seamless and enjoyable experience for travelers, with the innovative digital elements and engaging animations leaving a lasting impression. The vendor's work ensured a flexible and adaptable environment that delighted Eurostar's customers as part of a wider European station investment programme.

Eurostar