Case Study: The Pet Store achieves real-time inventory visibility and fraud reduction with One Step Retail Solutions

The Pet Store - Customer Case Study

The Pet Store, founded in 1990 and now operating 12 locations against competitors like Petco and Petsmart, faced fragmented point-of-sale systems and poor inventory control: departmental cash registers didn’t communicate or scan, and inventory management was left to individual stores. To gain real-time sales visibility and enable better pricing strategies, The Pet Store engaged One Step Retail Solutions to implement the Retail Pro POS and reporting system.

One Step Retail Solutions deployed Retail Pro across the chain, giving the owner and merchants transaction-by-transaction, daily visibility into store movement and quick, actionable reports. As a result, staff can monitor store performance, cash control and up‑selling opportunities more effectively, while Retail Pro—implemented by One Step Retail Solutions—has reduced employee fraud, controlled discounts and improved pricing accuracy, becoming the company’s “central nervous system.”

The Pet Store