Case Study: Planet Granite achieves a seamless POS transition and better business visibility with One Step Retail Solutions

Planet Granite - Customer Case Study

Planet Granite turned to One Step Retail Solutions to implement the Counterpoint POS system but faced a challenging rollout as a small company with no local staff dedicated to the transition and needs for clearer reporting and real-time visibility. They needed a partner who could manage the implementation, handle data/reporting gaps, and keep daily operations running during the changeover.

One Step Retail Solutions provided hands-on implementation, an assigned One Step Support Specialist, custom reporting and guidance on using Counterpoint’s export functions, and ongoing responsive support. As a result, Planet Granite achieved a seamless roll-out, maintained business-as-usual operations, and gained improved access to useful information and reporting thanks to One Step’s solutions and support.

Planet Granite

C.L.

Senior Operation Manager