Case Study: Hi Time Wine Cellar achieves increased profits and streamlined operations with One Step Retail Solutions

Hi Time Wine Cellar Uses NCR CounterPoint to Increase Profits

Hi Time Wine Cellar, a family‑owned specialty wine and spirits retailer in Orange County with over 50 years in business, needed a modern, flexible point‑of‑sale to manage its sprawling, multi‑station store and reduce operating costs. One Step Retail Solutions deployed NCR CounterPoint to replace an older system, addressing the challenge of supporting different menus for stations like the beer desk and cigar desk while remaining intuitive for all staff.

One Step Retail Solutions customized NCR CounterPoint to the store’s workflows, delivering a fast, user‑friendly POS with separate menus per desk, streamlined transactions, and lower transaction fees. The implementation—described by Hi Time as their easiest and quickest—improved operational efficiency, helped cut payment costs, and supported the retailer’s community events and promotions, contributing to increased profits.

Hi-Time Wine Cellar