Case Study: CIEE improves student support with an AI chatbot from One Six Solutions

Powering a travel concierge AI chatbot with Snowflake Cortex Search

CIEE, a global study abroad organization, faced the challenge of information overload, with critical student details scattered across thousands of unstructured documents. This made it difficult for students to find answers independently, increasing the workload on program advisors. One Six Solutions developed an AI chatbot powered by Snowflake Cortex Search to address this.

The solution implemented by One Six Solutions ingested CIEE's vast document library, enabling students to ask natural language questions and receive reliable, real-time answers. This resulted in a significant reduction in routine advisor workload and a greatly enhanced user experience, with 35% of students reporting the tool as useful and zero negative responses.

CIEE