Case Study: D1 Milano achieves eCommerce automation and global growth with One Pacific and NetSuite

D1 Milano automates global orders across 35 countries with One Pacific

D1 Milano, a young Italian watch manufacturer experiencing rapid growth, faced a challenge scaling its operations. Its manual, spreadsheet-based processes were insufficient for handling global eCommerce and wholesale distribution across 35 countries. To achieve automation and integration, the company partnered with vendor ONE Pacific to implement a solution leveraging NetSuite Cloud ERP, Shopify, and Workato.

ONE Pacific built a custom wholesale portal and automated key processes, including ordering, fulfillment, and multi-currency management. This solution streamlined operations, freed internal staff to focus on complex tasks, and provided real-time KPI monitoring for data-driven decisions. The results were significant, with D1 Milano achieving a record revenue of $6 million in 2019 and successfully supporting its double-digit annual growth.

D1 Milano