Case Study: Texas Health Orthopedic Surgery Center boosts patient engagement and saves $17,500 with One Medical Passport's Passport Engage

Texas health orthopedic surgery center utilizes solution to boost patient engagement

Texas Health Orthopedic Surgery Center worked with One Medical Passport after its nursing team was spending more than 2 hours a day on phone calls to remind patients about appointments and explain pre-op instructions. The center wanted a simpler, more cost-effective way to improve patient communication and reduce the time burden on staff.

One Medical Passport implemented its Passport Engage patient engagement solution, enabling automated reminders and tailored pre-op instructions delivered by email or text. The result was a drop in phone time to 30 minutes a day, better-prepared and more informed patients, improved collections after surgery, and a reported savings of $17,500 in 2017.

Texas Health Orthopedic Surgery Center

Kristi Baldwin

Director of Nursing