Case Study: Surgery Center of Fairbanks reduces cancelled cases with One Medical Passport

How surgery center of fairbanks thrives post-covid-19

Surgery Center of Fairbanks worked with One Medical Passport for online patient registration, but when COVID-19 hit they needed a better way to manage pre-op communication, screening, and family updates while reducing in-person contact. Their challenge was to keep patients and loved ones informed while making the process easier for people traveling from across Alaska for surgery.

One Medical Passport implemented Engage, its patient communication solution, alongside online registration to send COVID-19 screening results, social distancing and waiting room instructions, and surgical updates to family members. The result was a smoother pre-op experience, improved patient compliance and satisfaction, and a 70% reduction in cancelled cases, while also saving nurses time and helping family members feel more secure.

Surgery Center of Fairbanks

Keli Hite McGee

Administrator