Case Study: Cypress Surgery Center saves 522 hours per year with One Medical Passport

Cypress surgery center saves 522 hours per year with 1mp

Cypress Surgery Center, an ambulatory surgery center handling more than 900 cases per month, needed a more efficient way to manage pre-admission and patient communication while reducing phone time and delays. They turned to One Medical Passport, using Medical Passport online pre-admission and Passport Engage to improve workflows and support better patient care.

With One Medical Passport, Cypress Surgery Center let patients complete medical histories online and receive targeted text and email reminders, pre-op/NPO instructions, and post-op follow-ups. The results were significant: the center saved 522 hours per year in pre-op call time, cut labor hours by 33%, started pre-op calls 7 days before surgery instead of 3, and saved an additional 326 hours per year on post-op follow-ups, reducing PACU phone time by 66%.

Cypress Surgery Center

Joyce White

Administrator