Case Study: West Bend Mutual Insurance Company achieves seven-figure savings with One Inc ClaimsPay

West Bend Mutual Insurance Company reaches 59% digital claim adoption with One Inc

West Bend Mutual Insurance Company, a property and casualty insurer, sought to accelerate its digital claim payment strategy to meet rising customer expectations and improve operational efficiency. The company partnered with vendor One Inc, utilizing their ClaimsPay platform, to provide faster, more flexible payment methods.

One Inc implemented a phased rollout of its solution, which allowed West Bend to manage risk and change effectively. The adoption of digital payments, particularly among suppliers, led to significant cost savings, reported as a seven-figure reduction. West Bend achieved a 59% digital adoption rate with medical providers within eight months and moved close to its overall vendor digital adoption goal of 75%, demonstrating the solution's measurable impact.

West Bend Mutual Insurance Company