Case Study: Carnegie General Insurance Agency achieves mobile‑optimized payments and streamlined reconciliation with One Inc

Carnegie General Insurance Agency - Customer Case Study

Carnegie General Insurance Agency, founded in 1985, is a California personal-lines insurer offering auto, motorcycle, homeowner, collector, watercraft and renters coverage. By 2017 they faced a fragmented payments setup that hurt customer experience — policyholders and producers had to log in twice, were redirected to a third‑party, non‑mobile payment page, and recurring payment sign-up was difficult — and their back office struggled with two separate vendors for credit card and eCheck processing, manual batching and reconciliation headaches.

Carnegie consolidated payments with One Inc, selecting a PCI‑compliant, insurance-experienced provider that supported convenience fees and scalable processing. One Inc migrated card tokens and embedded a Carnegie‑branded, mobile‑optimized payment form in the insured portal, simplified autopay enrollment, and unified reporting. The result: faster settlements, improved reconciliation and finance visibility, a smoother mobile payment experience with no double login, and a smoother implementation thanks to One Inc’s industry knowledge.

Carnegie General Insurance Agency

Bob Negrey

Vice President of IT