Case Study: Costa Cruises achieves unified IAM governance and 30% fewer help‑desk queries with One Identity Manager (One Identity)

Unified IAM governance for leading travel group

Costa Cruises, the Genoa‑based travel group within Carnival with more than 19,000 employees across multiple countries and brands, needed a single, unified approach to identity and access governance to meet strict regulatory requirements (GDPR, SOX, PCI DSS) and to manage access and approval flows across diverse devices. To address these challenges, Costa Cruises engaged One Identity and its One Identity Manager solution.

One Identity implemented One Identity Manager to centralize IAM, eliminate information silos and automate manual approval processes, giving Costa Cruises a real‑time 360° view of governance. As a result, help‑desk queries dropped by 30%, approval processes were expedited, and the company can now manage access and compliance with greater confidence.

Costa Cruises

Lara Mereu

Identity and Access Governance Specialist