Case Study: New Hanover Regional Medical Center achieves 100% automated provisioning and compliance with One Identity

Simplifying Authentication, Strengthening Account Management

New Hanover Regional Medical Center, a 7,000-employee healthcare system, needed to simplify authentication and strengthen account management across Epic, Active Directory and its ERP. To address inconsistent provisioning, compliance gaps and heavy help-desk overhead, the organization engaged One Identity and deployed One Identity Identity Manager to centralize and automate access for clinical and administrative systems.

One Identity implemented Identity Manager to link Epic, Active Directory and the ERP, delivering 100% automated provisioning and deprovisioning, eliminating seven steps from the account‑provisioning process and standardizing account creation and termination. As a result, compliance rose from 72% to 100%, first‑call help desk resolution improved from 65% to 79%, administrators gain full person‑level account visibility, and help‑desk and engineering staff are freed from manual provisioning tasks.

New Hanover Regional Medical Center

Eddie Parrish

CISO