Case Study: Katara achieves 90% fewer password help-desk queries with One Identity

Qatar Katara unifies complex systems with One Identity

Katara, a Qatari cultural organisation with about 300 staff, faced fragmented access across multiple applications (SAP, Oracle, Cisco and custom systems) that required up to seven separate credentials per user and generated roughly 600 password-related help-desk calls a year. To simplify access and improve security, Katara worked with One Identity to deploy a single sign-on and identity solution.

One Identity implemented Cloud Access Manager, Identity Manager and Password Manager to automate onboarding/offboarding, consolidate sign‑on to one credential, and enable self-service password resets. As a result, credentials per user dropped from seven to one and password-related calls fell from ~600 to under 40 a year (≈90% reduction), reducing admin effort and strengthening Katara’s security.

Katara

Ashraf Samy

Applications Product Manager