Case Study: Natural Gas Operations Service Providing Company achieves improved security, staff efficiency and regulatory compliance with One Identity

Protecting more than just pipelines

Natural Gas Operations Service Providing Company, a U.S. natural-gas operations service provider with about 5,000 employees, was struggling with inconsistent identity‑and‑access‑management (IAM) practices: managers granted access case‑by‑case, provisioning and deprovisioning were manual and slow, help‑desk staff handled passwords, and IT lacked an enterprisewide view across Active Directory, Azure AD and AD LDS. To address these security, compliance and efficiency gaps the company selected the One Identity platform, including One Identity Manager and Password Manager.

One Identity’s solutions were customized and deployed (with EST Group) to create a single source of user profile data, automate provisioning/deprovisioning based on HR changes, add monitoring for privileged accounts, and provide dashboarded IAM insight and instant audit reports. The deployment enabled faster access for employees, self‑service password resets, two‑factor authentication for sensitive systems, reduced help‑desk workload and risk, simplified regulatory audits, and delivered a quick ROI while minimizing IT complexity.