Case Study: Government-based defense organization achieves 80% reduction in PAM management time and 6× more privileged users with One Identity Safeguard

Protecting access to a nation’s defense secrets

Government-Based Defense Organization, a 10,000-employee agency responsible for protecting national defense information, struggled with a rigid and time-consuming privileged access management (PAM) deployment. The team had been using CyberArk but found session recording and cloud access features unreliable, updates took three days, routine maintenance consumed 20% of an employee’s weekly time and required 52 days of professional services per year, and broader adoption was impractical—prompting evaluation of One Identity’s Safeguard.

Working with integrator ACS and One Identity, the organization deployed One Identity Safeguard (including Safeguard for Privileged Passwords, Privileged Sessions and Remote Desktop Access), achieving in two weeks what had taken four years with CyberArk and reaching far beyond that in 90 days. One Identity’s solution cut PAM management time by about 80% (one full-time employee now spends ~10% of a week on PAM), expanded privileged users from 120 to 650 (~6x), reduced updates from three days to two hours, and is projected to cut PAM costs by two-thirds over five years.