Case Study: Abu Dhabi Ports achieves enhanced security, 90% faster onboarding and elimination of password‑reset tickets with One Identity

Port management company strengthens security and accountability

Abu Dhabi Ports, which operates 11 ports in the United Arab Emirates, faced growing security and accountability challenges as its Microsoft-based IT environment expanded: native tools left visibility gaps, auditing was time-consuming, onboarding was manual and slow, and password-reset requests taxed the service desk. To address these issues the organization turned to One Identity, deploying One Identity Active Roles and Password Manager alongside Quest® Change Auditor and InTrust® for comprehensive Microsoft platform management.

One Identity implemented centralized, encrypted auditing and real-time alerting with Change Auditor and InTrust and automated provisioning and self-service password resets with Active Roles and Password Manager. The solution condensed incident reporting from days or weeks to seconds, provided instant alerts on critical changes, slashed onboarding time by up to 90 percent, and eliminated the roughly 300–400 annual password-reset tickets—freeing IT to focus on strategic work.

Abu Dhabi Ports

Zaid Al-Ali

Infrastructure & Service Delivery Manager