Case Study: Emerging Markets Payments achieves PCI DSS compliance and granular vendor session control with One Identity Safeguard for Privileged Sessions

PCI DSS Compliance at Leading Financial Services Provider

Emerging Markets Payments (EMP), a leading merchant acquirer serving banks, retailers and governments across the Middle East and Africa, needed to meet PCI DSS requirements for strict control and deep visibility of third‑party access. Existing Cisco VPNs provided secure connections but lacked sufficient monitoring and auditing of vendor activity, so EMP sought a solution that would enforce strong authentication, limit accessible target servers, record remote sessions, apply time‑based access and enable long‑term archiveable audit trails. One Identity’s Safeguard for Privileged Sessions was evaluated as part of that search.

Following a two‑month proof of concept, EMP deployed One Identity Safeguard for Privileged Sessions as a VMware virtual appliance and moved from test to production in 3–4 days. One Identity’s solution now controls and monitors all vendor SSH and Citrix ICA sessions, provides granular channel controls, secure session recording with fast search and comprehensive reporting, and delivers the audit trails EMP required to satisfy PCI DSS — giving EMP clearer, enforceable oversight of third‑party activity compared with relying on OS/application logs.

Emerging Markets Payments

Mohammad Ashkaibi

IT Security Engineer