Case Study: Mattress Firm achieves 90% faster provisioning and millions in savings with One Identity Manager

Mattress Firm boosts savings with automated provisioning

Mattress Firm, the national bedding retailer, faced rapid growth and high employee turnover that strained its identity and access management (IAM) processes: onboarding often took a week, deprovisioning even longer, and a mix of manual workflows caused errors, limited visibility, and high operational costs. To address this, Mattress Firm selected One Identity and its One Identity Manager solution to improve access controls, speed provisioning and deprovisioning, and simplify hierarchical changes.

One Identity Professional Services deployed One Identity Manager in about five months to automate provisioning/deprovisioning, enable single sign-on, integrate Workday and Microsoft Office 365, create 400 standardized roles, add two‑factor authentication, and reduce server footprint from 18 to 3. The result: 90% faster provisioning (new hires provisioned in 4 hours or less), deprovisioning in 2–4 hours, doubled IT staff efficiency (engineers reclaim ~4 hours/day), an 83% reduction in IAM servers, and millions of dollars in projected annual savings — all delivered by One Identity.

Mattress Firm

Andy Martinez

Manager of Application Integrations and Identity Management