Case Study: Phoenix Software achieves stronger Active Directory security and rapid disaster recovery with One Identity

IT solutions and managed service provider trusts the Quest products it sells

Phoenix Software, an award‑winning UK IT solutions and managed services provider, needed to ensure any vendor technology it sold met the highest standards for security, resilience and compliance. To harden its Active Directory and prove solutions for customers, Phoenix vetted and adopted One Identity technologies alongside Quest AD tools—most notably One Identity Active Roles together with Change Auditor, GPOADmin and Recovery Manager for Active Directory Disaster Recovery Edition.

One Identity’s Active Roles, paired with Quest’s Change Auditor, GPOADmin and Recovery Manager, gave Phoenix role‑based access control, real‑time auditing and policy governance, plus automated AD recovery. The combined solution blocks unauthorized changes to critical admin accounts and GPOs, speeds GPO rollout and rollback, and cuts disaster recovery time from days to about an hour or two—improving threat detection, enforcing least‑privilege and helping Phoenix meet compliance obligations. One Identity remains a central part of that outcome.

Phoenix Software

Laura Banks

Data Protection Specialist