Case Study: The Macao Water Supply Company Limited achieves secure, faster mobile access and 25% lower token management costs with One Identity Defender

Improving data access without compromise

The Macao Water Supply Company Limited needed to boost the productivity of its mobile engineers who access corporate data via tablets while keeping VPN access secure. Its existing hard-token authentication was time-consuming to administer, prone to loss or non-return by third parties, and slowed IT support — so Macao Water evaluated One Identity and its Defender solution to find a more flexible, efficient approach.

One Identity deployed One Identity Defender to provide two-factor authentication with both hard and soft tokens, Active Directory–based administration, and a help‑desk feature for temporary tokens and resets. The solution improved secure mobile connectivity and productivity while cutting token administration time by 10%, enabling 20% faster help-desk resolution of token issues, and lowering token management costs by at least 25%.

The Macao Water Supply Company Limited

Alvin Iun

Information Services Assistant Senior Engineer