Case Study: Hiscox achieves 75% service‑desk FTE savings and faster user provisioning with One Identity Active Roles

Hiscox Insurance company saves 75 percent of a service desk FTE within nine months of launch

Hiscox, a FTSE 250 specialist insurer with about 1,400 employees, faced growing IT demands from business expansion and relied on a largely manual user‑provisioning process that generated many service‑desk requests and risked human error. To automate provisioning, tighten separation of duties and gain audit trails not available in native Active Directory, Hiscox turned to One Identity and its Active Roles solution.

One Identity’s Active Roles provided automated, role‑based account management, self‑service provisioning and built‑in auditing so only data owners can approve access. The deployment cut user provisioning from hours to minutes, delivered service‑desk time savings equal to 75% of an FTE within nine months (on track to reach 100% FTE in 12 months), supported a 10% user‑base growth without proportional headcount increases, improved access governance and is expected to deliver a 100% ROI.

Hiscox

Andrew Cottrell

Application Service Manager