Case Study: City of Coppell achieves faster, secure Active Directory provisioning and reduced IT workload with One Identity Active Roles

City gets Active Directory right, securing citizen and employee information

The City of Coppell, a U.S. local government serving just under 50,000 residents, needed to tighten identity and access management to protect citizen and employee data, simplify provisioning and deprovisioning across a wide mix of user types, and implement a role-based security model for Active Directory. To address these challenges the city selected Active Roles from One Identity.

One Identity deployed Active Roles to automate AD user lifecycle management, create customizable policies and workflows, and provide a single portal and unified AD data set across applications. The solution cut manual provisioning that previously took days or weeks down to an automated, one-step process, reduced IT staff workload, enabled decentralized department ownership of account setup, and enforced least-privilege admin permissions—delivering measurable time and cost savings while being easy to deploy and use.

City of Coppell

Jerod Anderson

Assistant CIO