Case Study: Large U.S. city achieves secure smart-city operations, citizen data protection, and lower costs with One Identity

Building a smart city starts with security

Large U.S. City sought an affordable way to tighten IT security and gain better insight as it pursued a smart‑city agenda, worried about who could access sensitive citizen data and how privileged accounts might be exploited. To address identity and access management (IAM) risks while keeping costs and complexity down, the city engaged EST Group and selected One Identity solutions, including One Identity Safeguard and Starling Two Factor Authentication.

EST Group and the city’s IT team deployed One Identity Starling for multi‑factor authentication and One Identity Safeguard to automate creation, modification and revocation of privileged accounts and centralize auditing. The One Identity implementation gives administrators instant visibility into who accessed which systems, enables self‑service password resets to eliminate help‑desk delays, and makes PCI/HIPAA reporting dramatically faster—boosting citizen data protection, simplifying compliance, and reducing cost and complexity.