Case Study: University of Basel streamlines access management with One Identity Manager

Delivering modern user experiences on day one

The University of Basel needed a better way to manage access for more than 13,000 students, 4,000 associates, and 6,000 employees after its legacy SAP Identity Management system created frustration, long wait times, and security risks. Manual PDF-based requests and approvals also took significant time from users, service desk staff, and directors.

With One Identity Identity Manager, the university built a central self-service portal to automate access requests, approvals, and granting. One Identity helped reduce system access from days or weeks to minutes or hours, cut building access card delivery from weeks to two days, saved directors weeks of effort each year, and improved security and visibility into access rights.

University of Basel

Alexander Kessinger

Team Leader, Identity and Access Management