Case Study: Melendez Insurance Group achieves 30% year-over-year growth with Edge Talent

Melendez Insurance Group drives 30% year-over-year growth with Edge

Melendez Insurance Group, a Chicago-based insurance agency, was struggling with a severely overextended team and a depleted local talent pool for bilingual insurance professionals. This led to slow hiring, team burnout, and the founder being forced to handle administrative work instead of focusing on growth. To address this, they turned to Edge for a managed talent solution.

Edge provided a pre-vetted, bilingual Customer Service Representative who was fully trained and equipped to contribute from day one. This solution from Edge resulted in a 30% year-over-year growth rate for the customer, four straight months of perfect customer satisfaction scores, and a 70% reduction in hiring time, allowing leadership to return to strategic initiatives.

Melendez Insurance Group