Case Study: Kwasnik Family Dental achieves greater efficiency and growth with Edge

How Remote Talent Transformed Two Healthcare Practices

Kwasnik Family Dental faced significant operational challenges after Dr. Collin Kwasnik took over a 50-year-old practice, inheriting outdated systems and an underperforming front desk. The administrative burden was overwhelming, threatening both modernization efforts and the quality of patient care. To address this, the practice partnered with the vendor Edge to hire a remote office talent.

Edge provided a single, pre-trained remote professional who took on multiple critical roles, including streamlining billing, improving accounts receivable collections, verifying insurance, and managing patient communications. This solution from Edge led to a 90% decrease in overdue accounts receivable, the development of a new in-house membership plan, and continued exponential growth, allowing the in-office team to focus entirely on patient care.

Kwasnik Family Dental

Collin Kwasnik

Kwasnik Family Dental