Case Study: Multnomah Orthopedic Clinic reduces patient wait times with Edge

How Multnomah Orthopedic Clinic Reduced Patient Wait Times by 65% with Remote Talent

Multnomah Orthopedic Clinic was struggling with high call volumes, primarily from elderly patients, which overwhelmed its in-office staff. This led to long patient wait times and significantly reduced the availability of staff for in-person care. The clinic turned to Edge and its managed talent platform to find a solution.

Edge provided the clinic with remote talent who were integrated into its workflows and EHR system to manage patient inquiries, scheduling, and insurance verification. This solution from Edge resulted in a 65% reduction in patient wait times and a 90% increase in call attendance, with regular calls being resolved in under a minute. The on-site staff regained 2-4 hours per day to focus on direct patient care.

Multnomah Orthopedic Clinic