Case Study: DHR Health improves clinic efficiency and patient experience with Edge remote talent

How DHR Health Transformed It’s Clinics with Edge Remote Talent

DHR Health, a major South Texas medical system, faced significant staffing shortages and operational inefficiencies that were hampering patient care and clinic performance. They struggled to find and retain in-person administrative staff for roles like scheduling and billing, leading to bottlenecks and decreased patient satisfaction. To address this, they partnered with the managed talent platform Edge to utilize their remote professionals.

Edge implemented a solution by integrating highly trained remote talent to handle key administrative roles such as front desk support, medical billing, and call management. This partnership resulted in substantial improvements for DHR Health, including the placement of 75 remote professionals, $900K in annualized cost savings, a 30% increase in patient call answer rates, and a 97% retention rate, far exceeding industry standards.

DHR Health