Case Study: Knippenberg Insurance increases calls answered by 46% and business premiums by 4% with Edge

Helping Knippenberg Insurance Increase Calls Answered by 46% & Business Premiums by 4%

Knippenberg Insurance struggled with finding and retaining front and back-office staff. This forced their producers to handle administrative duties instead of focusing on client management and sales, which negatively impacted customer retention and revenue growth. They turned to Edge, a managed talent platform, to provide a solution.

Edge provided Knippenberg Insurance with trained, full-time remote talent to handle essential administrative tasks, which improved workflows and reduced the burden on producers. As a result, the agency increased calls answered by 46%, improved customer retention, and saw a 4% increase in business premiums, allowing producers to focus more on generating new business.

Knippenberg Insurance