Case Study: CLS Health Galleria builds a more reliable, scalable practice with Edge

CLS improves reliability and cuts hiring time to 14 days with Edge

Dr. Naureen Alim, a rheumatologist at CLS Health, faced significant challenges in hiring and retaining qualified local administrative staff for her practice after the pandemic. Her single in-office medical assistant was overburdened with administrative tasks, which placed strain on daily operations and limited capacity. This led Dr. Alim to seek a solution from Edge, a managed talent platform.

Edge provided a fully managed Medical Assistant who was pre-trained through their Edge Edu program. The solution included handling onboarding, HIPAA-compliance training, and workflow alignment. As a result, hiring was completed in just 14 days, administrative overhead was reduced by 50%, and the practice achieved over two years of employee retention with the same team member, leading to more consistent and streamlined workflows.

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