Case Study: Balboa Nephrology frees 40 hours and improves appointment availability with Edge

Balboa Nephrology Freed 40 Hours & Improved Appointment Availability by 4 Weeks with Edge

Balboa Nephrology was facing significant strain on its resources due to rapid growth, particularly from an increase in Spanish-speaking patients. This was hindering patient flow and causing staff to spend too much time on administrative tasks instead of high-priority patient care. The company turned to Edge for a solution.

Edge provided Balboa Nephrology with a pipeline of pre-trained, bilingual, full-time talent. This solution allowed in-office physicians and staff to focus on their most critical work. The results were substantial: physicians gained 40 hours per month for patient care, staff reclaimed 2 hours per day for priority tasks, patient flow increased by four times, and appointment availability improved by four weeks.

Balboa Nephrology