Case Study: NHS Central Eastern Commissioning Support Unit achieves anonymous patient feedback with One Beyond’s iNotify

NHS Central Eastern Commissioning Support Unit - Customer Case Study

The NHS Central Eastern Commissioning Support Unit, a regional NHS service centre, faced the challenge of creating a new culture of openness by enabling patients and GPs to submit feedback and complaints anonymously, a process that was previously cumbersome and non-existent. They partnered with One Beyond to develop a simple, innovative application to meet this need.

One Beyond developed the iNotify application, an anonymous reporting system that allows for encrypted, two-way communication while protecting the user's identity. The solution was delivered rapidly and affordably. For the customer, this enabled the targeted improvement of healthcare services based on patient and GP feedback, fostering greater openness across the NHS.

NHS Central Eastern Commissioning Support Unit

Mark Peedle

Head of Operational IT