Case Study: Graham High Group modernises claims management and boosts efficiency with One Beyond

Graham High Group - Customer Case Study

Graham High Group (GHG), a specialist claims-management business, faced operational challenges as it grew. Its outdated Excel-based system was inefficient for a remote workforce, making it difficult to access and synchronize case files, track progress, and generate reports. To modernize their process, GHG partnered with vendor One Beyond for a bespoke operational and insurance claim management system.

One Beyond built a custom, paperless platform named Horizon. The solution provided a centralized, searchable repository for all data, enabled offline access for remote staff, and integrated tools for creating documents and capturing multimedia. This new system dramatically improved GHG's operational efficiency and scalability, allowing them to deliver a faster, more technology-driven service to their clients and gain a competitive edge.

Graham High Group

John Hall

Operations Director and Subsidence Manager