Case Study: Centrica achieves faster remote diagnostics and issue resolution with One Beyond’s smart home support tool

Centrica launches a smart home support tool ahead of schedule with One Beyond

Centrica, a global energy services company, faced challenges supporting its rapidly growing Hive smart home platform. Their existing infrastructure was not scalable or device-agnostic, which hindered engineers from being able to diagnose and resolve issues remotely. To address this, they partnered with vendor One Beyond to develop a custom support tool.

One Beyond built a cross-platform Front Line Support Tool using React Native and AWS. The solution included a mobile app for on-site diagnostics and a desktop tool for real-time monitoring, enabling faster remote issue resolution. This significantly improved service efficiency and enhanced the customer experience. The MVPs were delivered ahead of schedule, providing Centrica with a highly scalable and future-proof platform.

Centrica