Case Study: Brighton and Hove Integrated Care Service improves patient referral management with One Beyond's Vedas system

Brighton and Hove Integrated Care Service - Customer Case Study

The customer, Brighton and Hove Integrated Care Service (BICS), needed a tailored system to efficiently manage a high volume of patient referrals and securely handle sensitive data, moving away from their previous disparate and time-consuming methods. They partnered with vendor One Beyond to develop a bespoke patient data management application to meet this critical business need.

One Beyond designed and built the fully integrated Vedas referral system, which seamlessly imports data from the NHS Choose & Book system. This solution dramatically reduced administrative burdens, provided real-time patient status tracking, and enabled intelligent data analysis. The result for BICS was the ability to process over 1,000 weekly referrals more effectively, meet strict internal SLAs, and help patients receive more appropriate care faster.

Brighton and Hove Integrated Care Service

Matthew Riley

Operations Manager