Case Study: Compensa Life achieves faster, more accurate digital ID verification with Ondato

Making Customer Onboarding Efficient

Compensa Life, part of Vienna Insurance Group and a leader in Lithuania’s life and health insurance sector, needed a faster and more efficient way to handle identity verification during customer onboarding. Manual IDV was time-consuming, prone to human error, and created friction in the digital customer experience, so the company turned to Ondato for an automated online ID verification solution.

Ondato implemented its AI-powered IDV platform to automate document and selfie verification, biometric matching, registry checks, and AML screening. The process takes less than 60 seconds with 99.8% accuracy, helping Compensa Life streamline onboarding, reduce fraud risk, and improve compliance with KYC, GDPR, and AML requirements.

Compensa