Case Study: First Step Moving achieves 300% more booked jobs with Oncue

How To Become A Moving Company That Delivers An Exceptional Customer Experience

First Step Moving, a Dallas-based moving company owned by Christy Vincent, faced significant challenges in providing a seamless customer experience. They struggled with missed calls on weekends and a disconnect between their booking process and their existing software, which was overly complicated for their crew to use. This inefficiency often prevented them from delivering the stress-free, customer-centric service they aimed for when potential customers called.

By fully adopting Oncue's software platform, First Step Moving solved these problems. The solution provided an intuitive electronic bill of lading, automatic alerts, and full visibility of crew availability to Oncue's sales representatives. This integration allowed Oncue to handle all sales calls seamlessly, leading to phenomenal growth for the moving company. Within just three months, First Step Moving saw a 300% increase in jobs booked and a 189% increase in revenue, all while cutting costs and improving operational efficiency.

First Step Moving

Christy Vincent

Owner