Case Study: PIMCO improves middle office reconciliation accuracy and productivity with OnCorps AI

Pimco Middle Office Reconciliation AI Agents

OnCorps AI partnered with PIMCO, a global investment management firm, to address challenges within its middle office operations. Even while using a service provider for reconciliations, PIMCO faced significant issues with a high volume of false positive exceptions that required extensive manual research to resolve, a process further complicated by team turnover and a loss of expertise.

The solution implemented by OnCorps AI utilized deep research agents and proprietary tools to match current exceptions with past resolved cases. This AI agent capability dramatically improved productivity by delivering a 95% "worth seeing" rate for exceptions. OnCorps AI also achieved high accuracy, with the system correctly predicting the incident type 77% of the time and the incident with its root cause 73% of the time.

PIMCO

Joshua Ratner

Head of Operations