Case Study: Network Rail achieves consistent, responsive press office operations with Onclusive

Network Rail A Decade of Excellence in British Transport Press Operations

Network Rail, the organization responsible for Britain's rail infrastructure, faced challenges in managing its geographically dispersed media team. They struggled with inconsistent service, an inability to track journalist conversations, poor out-of-hours call handling, and a lack of metrics to measure their impact. To overcome this, they partnered with the vendor Onclusive.

Onclusive provided a solution that transformed Network Rail's press office workflow. The implementation delivered a timely, accurate, and first-rate service to the media, creating a seamless and unified operation across the diverse team. The Head of Media credited Onclusive as an invaluable business partner and a key plank in achieving a consistent, quality, and responsive press office.

Network Rail