Case Study: Alarm Grid streamlines customer onboarding with OnceHub

Using online scheduling to streamline the customer onboarding process

Alarm Grid, a provider of modern security systems and alarm monitoring, needed to streamline its customer onboarding process. Their challenge was that new subscribers could not schedule their own system experience. They turned to OnceHub's ScheduleOnce Enterprise product to find an advanced online scheduling solution.

By implementing ScheduleOnce, OnceHub provided a solution that fully integrated with Alarm Grid's onboarding. The platform uses pooled availability to show customers all open timeslots, automatically assigns a technician upon booking, and syncs directly with Google Calendar. This resulted in significantly higher customer satisfaction company.

Alarm Grid

Joshua Unseth

Director of Marketing