Case Study: Top Hat saves 1,250 hours per quarter with OnceHub ScheduleOnce

TopHat Using ScheduleOnce with Zapier integration to streamline the customer onboarding process

Top Hat, a classroom engagement software company, needed to automate their mandatory professor onboarding process. Their previous manual scheduling method created a poor experience with excessive back-and-forth emails and phone calls that wasted time for both their team and their time-constrained customers.

OnceHub provided the solution with its ScheduleOnce product, utilizing pooled availability and a Zapier integration. This automated scheduling and synced bookings directly with their CRM, eliminating manual work. The result was a vastly improved customer experience, a shorter implementation time, and quantified savings of over 1,250 hours and $30,000 every quarter.

Top Hat

Mostafa Younis

Technical Support Manager