Case Study: Sturgis Bank & Trust Company accelerates loan processing and cuts meeting time by 75% with OnBoard Board Management Software

How Sturgis Bank & Trust Company Used OnBoard to Accelerate Loan Processing and Reduce Meeting Time by 75% —Even While Social Distancing

Sturgis Bank & Trust Company, a Michigan state‑chartered commercial bank, faced a two‑fold challenge: quickly switching its loan committee to virtual operations during COVID‑19 and handling an increased loan volume (upward of 100 loans per week) that had relied on paper signatures and in‑person approvals. To become more nimble and speed decision‑making, Sturgis implemented OnBoard Board Management Software.

OnBoard Board Management Software delivered real‑time, anywhere workflows—loan uploads, instant stakeholder notifications, in‑app Q&A and approvals—that eliminated paper “touches” and centralized documentation. The result: meeting time shrank by 75% (from about two hours to roughly 30 minutes), loans were approved and funds dispersed faster throughout the week, operations stayed resilient during social distancing, and the bank saw improved customer goodwill and hiring appeal.

Sturgis Bank & Trust Company

Jason Hyska

Senior Vice President, Retail Lending