Case Study: Oswego County Federal Credit Union achieves increased employee engagement and unified branch alignment with OnBoard Board Management Software

How Oswego drove engagement by designing activities that kept their employees returning to OnSemble Employee Intranet

Oswego County Federal Credit Union, a growing community credit union, was struggling with a disconnect between branches—staff were using different forms and processes and had no single place for up-to-date information. To solve this, they partnered with OnBoard Board Management Software and deployed the OnSemble Employee Intranet to centralize forms, policies, product details, and employee directories while creating a more engaging internal experience.

OnBoard helped Oswego County Federal Credit Union implement a drag-and-drop intranet that anyone could update, and the credit union used it for interactive games, scavenger hunts and instant messaging to drive adoption. The result was higher portal usage, better alignment across branches with access to current documents and procedures, improved internal communication, and measurable gains in employee engagement and productivity.

Oswego County Federal Credit Union

Aimee Glerum

Oswego Federal Credit Union’s Vice President of Lending